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Payment Methods and Invoices

This page covers how to set up and manage payment methods, understand your invoices, and handle payment-related questions.

Manage Billing

Supported payment methods​

MethodPlansNotes
Credit/debit cardPro, EnterpriseVisa, Mastercard, American Express
Invoice (bank transfer)EnterpriseAvailable for annual commitments

Setting up a payment method​

  1. Navigate to Settings > Billing > Payment Methods
  2. Click Add Payment Method
  3. Enter your card details
  4. Click Save

The first payment method added becomes your default. When frugally.app raises an invoice, the default payment method is charged automatically.

Updating payment details​

To update your card:

  1. Navigate to Settings > Billing > Payment Methods
  2. Click Edit on the existing card
  3. Enter the new details
  4. Save

To switch your default payment method (if you have multiple):

  1. Click the menu icon next to the card you want as default
  2. Select Set as Default

Payment terms​

Payment is due within 15 days of the invoice date. If your default payment method is a card, the charge is attempted automatically on the invoice date.

If automatic payment fails:

  1. An email is sent to the Owner with the failure reason
  2. frugally.app retries the charge after 3 days and again after 7 days
  3. If all attempts fail, the invoice is marked as overdue
  4. After 15 days overdue, a credit enforcement may apply (see Credit Usage and Enforcement)

Invoices​

When invoices are raised​

Invoices are raised on the 3rd of each month for the previous month's usage. An email is sent to the team Owner once the invoice is available.

Viewing invoices​

Navigate to Settings > Billing > Invoices to see all invoices.

Each invoice shows:

FieldDescription
Invoice numberUnique identifier
PeriodThe billing month covered
PlanYour plan during that period
Credits includedCredits from your plan allocation
Additional creditsAny top-up credits purchased
AmountTotal amount due
StatusPaid, Pending, Overdue, or Failed

Downloading invoices​

Click Download PDF on any invoice to save it for your records. Invoices include all the details needed for expense reporting and accounting.

Invoice frequency​

PlanInvoice frequency
FreeNo invoices (free plan)
ProMonthly (3rd of each month)
Enterprise (monthly)Monthly (3rd of each month)
Enterprise (annual)Annual invoice at contract start, with optional monthly usage statements

Tax and currency​

AspectDetail
CurrencyAll invoices are in USD
TaxApplicable taxes are calculated based on your billing address
Tax IDYou can add a VAT/Tax ID at Settings > Billing > Billing Details to appear on invoices

Billing contact​

By default, all billing communications go to the team Owner. To add additional billing contacts:

  1. Navigate to Settings > Billing > Billing Details
  2. Add email addresses under Billing Contacts
  3. Save

Billing contacts receive invoice notifications and payment failure alerts but do not have access to the billing dashboard.