Auto Top-Up
Auto top-up automatically purchases additional credits when your balance drops below a configured threshold. It ensures your Schedules and Scans continue running without interruption.
Pro feature
Auto top-up is available on the Pro and Enterprise plans.
How auto top-up works
- You configure a threshold (the credit balance that triggers a top-up)
- You configure a top-up amount (how many credits to purchase)
- When your balance drops below the threshold, frugally.app automatically charges your default payment method and adds credits to your balance
The top-up happens once per trigger. If your balance drops below the threshold again after the top-up, another top-up is triggered.
Enabling auto top-up
- Navigate to Settings > Billing > Auto Top-Up
- Toggle Enable Auto Top-Up on
- Configure:
| Setting | Description | Default |
|---|---|---|
| Threshold | Trigger when credit balance drops below this number | 200 credits |
| Top-up amount | Number of credits to purchase | 500 credits |
| Monthly limit | Maximum number of auto top-ups per month (to prevent runaway charges) | 3 |
- Confirm your default payment method is up to date
- Save
Notifications
| Event | Notification |
|---|---|
| Auto top-up triggered | Email to the Owner confirming the purchase amount and new balance |
| Auto top-up failed | Email to the Owner with the failure reason (e.g. card declined) |
| Monthly limit reached | Email to the Owner that no more auto top-ups will occur this month |
What happens if auto top-up fails
If the payment method charge fails:
- The Owner is notified by email
- frugally.app retries after 1 hour
- If the retry also fails, no further automatic attempts are made
- Credits continue to be consumed; the normal enforcement rules apply if the balance reaches zero
Update your payment method and manually trigger a top-up from Settings > Billing > Buy Credits if an auto top-up fails.
Disabling auto top-up
- Navigate to Settings > Billing > Auto Top-Up
- Toggle Enable Auto Top-Up off
- Save
Disabling does not refund any credits already purchased via auto top-up.
Best practices
- Set the threshold above your daily usage — If your team consumes ~50 credits/day, set the threshold to at least 100 so you have a 2-day buffer
- Set a reasonable monthly limit — This protects against unexpected spikes in usage triggering excessive charges
- Monitor usage trends — Review the usage dashboard monthly to ensure your threshold and top-up amount are appropriate
- Keep payment methods current — An expired card will cause auto top-up to fail silently