General Troubleshooting
This page covers the general approach to troubleshooting issues in frugally.app, how to check platform status, and how to contact support.
Troubleshooting methodology
When something isn't working as expected, follow these steps:
- Check the status page — Confirm there are no ongoing platform incidents.
- Review recent changes — Did you recently update IAM policies, change a Schedule, or modify team settings?
- Check the Executions page — Look for error messages on recent Executions at dashboard.frugally.app/executions.
- Review Connection health — Verify your Connections are in a Connected state at dashboard.frugally.app/connections.
- Consult the relevant troubleshooting guide — Use the topic-specific pages below.
- Contact support if the issue persists.
Platform status
Check the frugally.app status page for real-time information about platform availability and ongoing incidents:
You can subscribe to status updates via email or RSS to be notified of incidents automatically.
Topic-specific guides
| Issue area | Guide |
|---|---|
| AWS Connection errors, health statuses, IAM issues | AWS Connections |
| Execution failures, schedules not triggering | Executions and Schedules |
| Guard scans, budgets, cost attribution | Guard |
| GitHub App, IaC scanning, drift detection | GitHub Integration |
| Slash commands, AI intent, Home Tab | Slack Integration |
| Credits, invoices, plan changes | Billing and Credits |
Collecting information for support
When contacting support, include the following to speed up resolution:
| Information | Where to find it |
|---|---|
| Team ID | Settings > General |
| Connection ID | Connections page — click the Connection to view its ID |
| Execution ID | Executions page — click the Execution for details |
| Schedule ID | Schedules page — click the Schedule for details |
| Error message | Shown on the failed Execution or Connection health check |
| Timestamp | When the issue occurred (include timezone) |
| Browser console logs | Open Developer Tools (F12) > Console tab |
tip
Screenshots of error messages and the browser console are extremely helpful for the support team.
Contacting support
| Channel | Details |
|---|---|
| support@frugally.app | |
| Slack | If your team has the Slack integration, use /frugally help to open a support thread |
| In-app | Click the help icon in the bottom-right corner of the dashboard |
Support is available Monday to Friday, 9 AM – 6 PM GMT.
Enterprise feature
Enterprise plan customers have access to priority support with faster response times.
Common quick fixes
| Symptom | Quick fix |
|---|---|
| Dashboard not loading | Clear browser cache and cookies, then try again |
| Stale data showing | Click the refresh icon on the relevant page — some data refreshes on a schedule |
| "Forbidden" error on a page | Check your role — you may not have permission for that feature. See Roles and Permissions |
| Slack commands not responding | Verify the Slack integration is connected at Settings > Integrations |